Orders & Shipping

WHERE DO YOU SHIP TO?
We ship across the United States & Canada. 
All shipping costs listed on this page are in USD.

HOW MUCH DOES SHIPPING COST?

USA

Method Cost Expected Arrival
Free Shipping (orders $100+) Free 5-7 business days (continental U.S.)
Standard Shipping (orders under $50) $ 8.50 5-7 business days (continental U.S.)
Standard Shipping (orders $50-$100) $ 10.00 5-7 business days (continental U.S.)
Expedited Shipping $ 20.00  2-4 business days (continental U.S.)

 

CANADA

Method Cost Expected Arrival
Free Shipping (orders $250+) Free 2-4 weeks
Standard Shipping $  35.00 2-4 weeks

 

HOW FAST IS YOUR SHIPPING?

Orders typically ship within 2 business days from our New Jersey warehouse, pending availability and verification.

Once shipped, delivery is estimated within:

  • U.S.: 3–10 business days
  • International: 2–4 weeks

For faster delivery within the U.S., please select an expedited shipping option at checkout.

Orders are processed Monday–Friday, excluding U.S. holidays. Delivery times may vary due to carrier delays. Please refer to your tracking for the most accurate updates.

DO YOU SHIP TO PO BOXES?
We ship to PO boxes. Please select the PO Box checkbox in the Address section during checkout.

DO YOU COVER INTERNATIONAL CUSTOMS FEES?
We do not cover the cost of Import Fees, including VAT (Taxes) and Duties.


WHEN WILL MY ORDER SHIP?
Once you place an order, please allow up to 3 business days for your order to be processed before shipment.

*Please note, 2nd day express shipping methods account for transit time only, not including the order processing period.

 
I'M HAVING PROBLEMS WITH THE TRACKING.
Sorry about that! The carrier may take 1-2 business days to register updates on your shipment status. If your tracking number still isn’t updating 3 business days after you’ve received the original shipment notification, please contact us at uscustomerservice@etatlibredorange.com and we’ll get you more information.

 
IS THE SHIPPING FEE REFUNDABLE IF I WANT TO RETURN MY ORDER?
This shipping cost is nonrefundable.

ORDER CANCELLATIONS & ADDRESS ACCURACY

Orders may be canceled within 30 minutes of placement or until they have been fulfilled, whichever comes first. This option is available on the Thank You page and Order Status page. If you no longer see the cancellation option, your order has already been processed and cannot be canceled.

Orders cannot be edited after placement. We are unable to update addresses or make any changes once an order has been placed.

Orders begin processing shortly after they are submitted, and our system does not pause fulfillment while requests are reviewed.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed or shipped, we are unable to change the shipping address or reroute the package. We recommend contacting the carrier directly, as they may be able to assist with rerouting or marking the package as “Return to Sender,” though this is not guaranteed.

If an order is shipped to an incorrect address, a reshipment can only be arranged once the package is returned to us by the carrier.

MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?

*All damage claims are subject to verification. We require clear, unedited documentation (photos and video) and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.

"DELIVERED" BUT NOT RECEIVED ORDERS

If your order is marked as “delivered” but cannot be located, please contact Customer Service within 7 business days of the delivery date. 

Before reaching out, we recommend the following:

  1. Wait 3 business days, as carriers may mark packages as delivered before they arrive.

  2. Check with neighbors, building staff, or your local post office.

We may require additional information to proceed with a claim or investigation with the carrier or insurance provider. If delivery is verified, we are unable to provide a replacement or refund. Orders confirmed lost or undelivered are eligible for replacement only. If your order is reshipped, it must be sent to the same address and the replacement is considered final sale.

If you pre-sign for a signature required package, please note that you waive your right to a replacement or refund if the package is lost or does not arrive.

We reserve the right to deny reshipments or credits based on our review.

*We do not recommend shipping high value orders to locations where the customer is not personally available to sign, including freight forwarders, hotels, or leasing office mailrooms. Any shipment sent to one of these addresses is at the customer’s risk. If the carrier marks the order as delivered, it will not qualify for a replacement or refund. Any concerns about missing items should be taken up with the staff at the delivery location.