Shipping
WHERE DO YOU SHIP TO?
We ship across the United States & Canada.
HOW MUCH DOES SHIPPING COST?
USA
| Method | Cost | Expected Arrival |
| Free Shipping (orders $100+) | Free | 5-7 business days (continental U.S.) |
| Standard Shipping (orders under $50) | $ 8.50 | 5-7 business days (continental U.S.) |
| Standard Shipping (orders $50-$100) | $ 10.00 | 5-7 business days (continental U.S.) |
| Expedited Shipping | $ 20.00 | 2-4 business days (continental U.S.) |
CANADA
| Method | Cost | Expected Arrival |
| Free Shipping (orders $250+) | Free | 2-4 weeks |
| Standard Shipping | $ 35.00 | 2-4 weeks |
HOW FAST IS YOUR U.S. SHIPPING?
Most of our orders are shipped within the 2 business days after your purchase from our New Jersey warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii, Alaska or Canada.
If you need your item(s) sooner and are within the U.S., please select an expedited shipping option.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
DO YOU SHIP TO PO BOXES?
We ship to PO boxes. Please select the PO Box checkbox in the Address section during checkout.
However, we do not ship to PO Boxes for orders over $150.00, as signature is required.
HOW FAST IS YOUR SHIPPING?
Most of our orders are shipped within the 2 business days after your purchase from our New Jersey warehouse, pending availability and credit verification.
Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii, Alaska or Canada.
If you need your item(s) sooner and are within the U.S., please select an expedited shipping option.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
*Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
**Etat Libre d'Orange is committed to and taking CDC-recommended steps in our corporate office and manufacturing facilities. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers.
***Our teams are working overtime to produce and ship the top-quality Etat Libre d'Orange US products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping many of which are imposed by our delivery partners, including and not limited to UPS, USPS, FedEx and DHL. Please check with your carrier for accurate delivery information so that we can collectively get through this extraordinary time.
DO YOU COVER INTERNATIONAL CUSTOMS FEES?
We do not cover the cost of Import Fees, including VAT (Taxes) and Duties.
WHEN WILL MY ORDER SHIP?
Once you place an order, please allow up to 3 business days for your order to be processed before shipment.
*Please note, 2nd day express shipping methods account for transit time only, not including the order processing period.
I'M HAVING PROBLEMS WITH THE TRACKING.
Sorry about that! The carrier may take 1-2 business days to register updates on your shipment status. If your tracking number still isn’t updating 3 business days after you’ve received the original shipment notification, please contact us at uscustomerservice@etatlibredorange.com and we’ll get you more information.
IS THE SHIPPING FEE REFUNDABLE IF I WANT TO RETURN MY ORDER?
This shipping cost is nonrefundable.
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